Shipping & Delivery Policy
Last Updated: June 2026
We are committed to processing and shipping orders as quickly and accurately as possible.
Order Processing
Orders are typically processed within 1–3 business days.
Processing times may vary during:
- Product launches
- Seasonal sales
- Holidays
- High-volume order periods
Orders are not processed on weekends (Sunday & Monday) or major holidays.
Shipping Methods
Available shipping options and estimated delivery times are displayed during checkout.
Delivery estimates are provided by carriers and should not be considered guarantees.
Tracking Information
Once your order ships, tracking information will be provided via email.
Customers are responsible for monitoring shipment progress and ensuring delivery can be accepted where necessary.
Shipping Restrictions
Knife ownership and transportation laws vary by jurisdiction.
Customers are solely responsible for ensuring that products ordered from Serenity Knives are lawful to possess, receive, and use within their location.
We reserve the right to refuse or cancel orders that may violate applicable laws or carrier restrictions.
Lost or Delayed Shipments
While we work closely with our shipping partners, delivery delays occasionally occur.
If your shipment appears lost or significantly delayed, please contact us and we will assist with carrier inquiries when possible.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
Additional shipping charges incurred due to incorrect addresses may be the responsibility of the customer.
International Orders
International customers are responsible for:
- Customs duties
- Import taxes
- Brokerage fees
- Compliance with local laws and regulations
Serenity Knives is not responsible for customs delays, confiscations, or additional fees imposed by local authorities.
Transfer of Risk
Ownership and responsibility for shipped products transfer to the customer upon delivery to the designated shipping carrier, where permitted by law.